Technical Support Specialist

Responsibilities for Technical Support Specialist

• Respond to customer inquiries and assist in troubleshooting and resolving challenges

• Resolve technical issues related to virtual meetings, webinars, and chat

• Attend virtual meetings with clients to analyze, troubleshoot and diagnose hardware and software problems

• Maintain a support ticketing system detailing all support requests and resolutions

• Organize and file documentation pertaining to instructional guides for virtual event infrastructure

• Assist management in creating training materials pertaining to troubleshooting and usage

Qualifications for Technical Support Specialist

• High school diploma, plus demonstrated technical support experience required

• A bachelor’s degree in computer science or related technical field is preferred

• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companies’ products and services

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs

• Accept constructive criticism and customer feedback regarding their experience with IT services

• Extensive experience working with different operating systems including Windows and Mac OS

• Professional written and interpersonal skills are essential when communicating with customers and clients

• Ability to prioritize and manage several milestones and projects efficiently